Effective Date: August 03, 2026
Welcome to ReelPay! ReelPay ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and website (https://reelpay-2bcf8.web.app). By accessing or using ReelPay across Mobile or Web platforms, you agree to the terms of this Privacy Policy.
To provide and improve our services, we collect the following types of information:
Personal Information: When you register, we may collect your name, email address, phone number, gender, and profile picture.
Identity Verification Documents: National ID (NID) photos, phone number, and selfie image strictly for account verification, Blue Badge requests, and preventing fake accounts.
Blood Donation Information: Voluntary medical blood request data, patient name, blood group, hospital location, and emergency contact phone number.
Real-Time Messaging & Chat Data: Text messages, voice notes, photos, and location markers exchanged in private or group chats.
GPS & Location Data: Precise GPS coordinates captured only when explicitly initiated by the user (e.g., sharing live location in chat or capturing GPS in Emergency Blood Request). Location data is strictly used to display Google Maps coordinates and is never tracked continuously.
User-Generated Content & Streams: Any videos, comments, duet creations, audio clips, and live streams you upload, broadcast, or interact with on the App.
Financial & Transactional Data: To facilitate coin purchases, shopping, and withdrawal (cashout) requests, we collect payment details, billing information, order receipts, and mobile banking numbers (e.g., bKash, Nagad, Rocket). We do not store your core banking passwords or PINs.
Device and Usage Information: Device IDs, IP addresses, operating system details, browser specs, and app activity (such as videos watched, ads viewed, and interaction history) to optimize performance and reward distribution.
We use the collected information for the following purposes:
Lifesaving Mission: ReelPay operates a non-commercial Blood Donation Center enabling users to request emergency blood donations and join regional blood donor groups.
Contact Visibility: Phone numbers and hospital addresses provided in emergency blood requests are made visible to facilitate urgent donor calls. By posting a blood request, you consent to sharing this emergency contact info with potential donors.
12-Hour Automated Status Prompt: To keep emergency requests accurate and active, our system prompts request owners every 12 hours asking if blood has been received. Confirming receipt closes the request automatically.
User Control: Users can manually delete or fulfill their blood request at any time using the close/delete button.
Group Management: Blood Group creators act as admins and can manage group details, invite members by ReelPay ID, or remove members. Group members can leave any group at any time.
Strictly Non-Commercial: Blood donation on ReelPay is 100% voluntary and free. Selling blood or demanding money in exchange for blood donation is strictly prohibited and results in an immediate lifetime ban.
We DO NOT sell or share your National ID (NID) or personal verification documents with any third-party advertisers, market partners, or external agencies. Identity verification documents are strictly stored in Google Firebase cloud servers for platform safety and ownership verification.
We retain your personal information as long as your account is active or needed to provide services.
In-App & Web Account Deletion Rights: Users have the right to delete their account and personal data at any time. You can delete your account directly inside the ReelPay App under Settings -> Delete Account or by submitting an account deletion request on our web portal at https://reelpay-2bcf8.web.app or via email to reelpaybd@gmail.com. Upon account deletion, all personal data, profiles, videos, coin balances, chat messages, and verification records will be permanently removed from our active databases within 30 days.
Private Communication: ReelPay provides a real-time messaging system allowing users to exchange text, voice notes, photos, and location pins.
Delete for Everyone: When a message sender executes "Delete for Everyone", the message document and associated media references are permanently purged from Firebase servers for all chat participants.
Delete for Me: When a user executes "Delete for Me", the message is hidden strictly from that user's view, while remaining visible to other chat members.
Encrypted Media Handling: Voice recordings and chat photos uploaded to Firebase Storage are stored securely and accessible only to chat members.
Location coordinates are collected only when explicitly initiated by the user (e.g., sharing live location in chat or capturing GPS in Emergency Blood Request). Location data is strictly used to display Google Maps coordinates for that specific feature and is never tracked continuously in the background or shared for advertising.
Live stream broadcasts utilize device camera and microphone permissions. Broadcasts can be archived on the ReelPay feed as replays for 24 hours. Viewers can send virtual gifts, comments, and reports during live streams.
ReelPay is strictly committed to protecting children and creating a safe digital environment across both mobile and web platforms.
Strict Age Restriction (13+ Only): ReelPay is strictly intended for individuals aged 13 years and older. Children under 13 years of age are strictly prohibited from creating an account, accessing, or using ReelPay. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we discover or are notified that a child under 13 has registered or provided personal data, we will immediately delete their account and purge all associated data from our servers.
Minors (Ages 13 to 17): Users aged between 13 and 17 may only use ReelPay with the consent and active supervision of a parent or legal guardian. Financial features—including purchasing stars/coins, sending monetary gifts, and requesting cash withdrawals—are strictly restricted to adults aged 18 years or older.
Explicit Zero-Tolerance Prohibition of CSAE & CSAM: ReelPay maintains a strict ZERO TOLERANCE policy against Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). Any content, video, image, live stream, audio clip, private or group message, comment, or behavior that depicts, promotes, facilitates, encourages, or attempts CSAE, CSAM, child endangerment, child sexualization, grooming, or harm to minors is strictly prohibited on ReelPay across all platforms.
In-App Reporting & Blocking Mechanism: ReelPay provides an accessible in-app feedback, blocking, and reporting mechanism. Users can instantly block abusive users and report any inappropriate video, live stream, comment, chat message, or account directly within the app. Our administrative moderation team reviews all reported content within 24 hours.
Enforcement, Account Suspension & NCMEC Compliance: Upon detecting or receiving a report of CSAE or CSAM, ReelPay will immediately purge the content, permanently ban the offender's account and device ID, and report the incident along with user details to relevant law enforcement agencies and NCMEC (National Center for Missing & Exploited Children), in compliance with all applicable local and international child safety laws and regulations.
Designated Child Safety Point of Contact: We have established a dedicated point of contact specifically for child safety, CSAE, and CSAM issues:
We implement industry-standard security measures (such as encryption and secure server hosting via Firebase) to protect your data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute data security.
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy and, if necessary, via in-app notifications.
ReelPay strictly enforces a safe environment for all users. You are strictly prohibited from creating, uploading, streaming, or sharing content that includes:
We actively monitor content and rely on user reports to maintain safety.
Admin Authority: The ReelPay administration reserves the right to take immediate action against any user account or content based on reports submitted by the community. Decisions made by the admin team are final and conclusive. User excuses or justifications will not be entertained unless a clear administrative error is proven.
Permanent Violation Tracking: ReelPay maintains a comprehensive and permanent digital record of every user's violation history. This includes details of every suspension, warning, and report ever filed against an account. This record is stored indefinitely and does not expire when a suspension ends.
Strict Action for Repeat Offenders: Our administration utilizes this permanent history to identify habitual offenders. If a user is reported multiple times for similar or different violations, the severity of the punishment will increase exponentially with each occurrence. Habitual violators who consistently disregard community guidelines will face immediate and permanent exclusion from the platform.
Error Rectification: In the rare event that an action is proven to be taken based on false information or a technical misunderstanding, the administration will rectify the error and restore the user's rights. However, the final authority remains with ReelPay.
Anti-Spam & Content Integrity: To protect our ecosystem from deceptive, suspicious, low-quality, misleading, or guideline-violating content, ReelPay enforces an administrative Video Reach Control System.
Administrative Reach Reduction: If a creator posts suspicious, non-compliant, fraudulent, copyright-infringing, or inappropriate videos/live streams, ReelPay Administration reserves the absolute right to reduce the account's Video Reach (Reduced Reach status).
Impact on Feed Recommendations & Creator Earnings:
Reach Restoration: Once the creator corrects their content, removes non-compliant material, and maintains clean community compliance, ReelPay Administration may review the account and restore Video Reach back to Normal Reach status.
Users have control over their content, but must understand the limitations of digital platforms.
Data Loss Disclaimer: While we strive for 100% data integrity, ReelPay shall NOT be held responsible for the loss of user data (videos, comments, profile info) resulting from technical failures, server glitches, or unforeseen digital circumstances beyond our immediate control.
ReelPay offers a robust virtual economy for our users:
Final Authority on Transactions: All decisions made by ReelPay authorities regarding coin valuation, exchange rates, gift logs, and transaction settlements are final and binding. ReelPay is not liable for damages caused by accidental system errors or unintended economic fluctuations.
Earning & Spending: Users earn coins by watching ads and completing tasks. These can be used for in-app shopping, verification, or requested for real-money withdrawal subject to threshold rules.
The ReelPay Administration holds the right to adjust virtual coin balances in cases of technical errors, fraud, or task manipulation. Coins rewarded for specific tasks may be reversed if the task is manipulated (e.g., deleting a video after claiming rewards).
ReelPay operates an integrated shopping platform with strict operational rules:
Delivery Failures: ReelPay is NOT responsible if a product delivery is cancelled due to an incorrect user address, the inability to contact the user via the provided phone/email, or the user's failure to receive the item within the scheduled delivery window.
Returns & Charges: If a product is returned because it is damaged, broken during transit, or simply not preferred by the user, the return will only be processed if the user pays the required delivery charges for the return journey. No excuses or waivers will be granted in this regard.
General Liability: ReelPay shall not be held liable for any direct, indirect, or consequential damages suffered by users due to unexpected errors, server downtime, or unintended system behavior.
ReelPay features—including short video playback, shopping, live chat, blood donation hub, and wallet management—are fully accessible and synchronized between Web (https://reelpay-2bcf8.web.app) and Mobile applications.
ReelPay is developed in adherence to Google Play Developer Policies and web privacy standards. We are committed to making immediate corrections to ensure continuous compliance.
• Star Recharge & Purchase: Users can purchase or recharge Star packages on our Web Portal (https://reelpay-2bcf8.web.app) or App using bKash, Nagad, or Rocket. Available packages include Starter (10 Stars), Popular (50 Stars), Pro (100 Stars), Master (500 Stars), VIP (1000 Stars), and custom administrative packages.
• Cash Value & Cashout: Accumulated or gifted stars hold a cash value of 1 Star = ৳5 BDT with a minimum withdrawal threshold of 20 Stars (৳100 BDT) and a 3% service fee.
• Configurable Package Validity Rule (30 to 365 Days): Each Star package carries a specific validity period configured by ReelPay Administration (e.g., 30 Days, 60 Days, 90 Days, 180 Days, or 365 Days). All purchased, recharged, or received stars are subject to their respective package validity period. Unused stars automatically expire and lapse upon reaching the package's validity duration from the date of recharge/purchase.
• Usage & Real Lottie Animations: Recharged stars can be gifted across video comments, live streams, blood donor appreciation, family group chats, and creator profiles, displaying original animated Lottie assets (Gift Box Heart & Gift Teddy Bear).
If you have any questions, concerns, or need support regarding this Privacy Policy, platform guidelines, or Child Safety issues, please reach out to our team:
General Support Email: reelpaybd@gmail.com
Child Safety Point of Contact: reelpaybd@gmail.com (Attn: Child Safety Team)
Address: DAG.#- 661, NH.#- 238/K MERADIA, DHAKA.
Website: https://reelpay-2bcf8.web.app/